Effective Date: 05/Feb/2025

1. No Refund Policy
   At Cochin Creative Collective, we do not offer refunds for any purchases made on our website. All sales are final.
2. Replacement Policy
   We take utmost care in ensuring the quality of our products. However, if you receive a product that is damaged during shipping or an incorrect item, we will replace it with the correct product. To request a replacement, contact us at cochincreativecollectiveshop@gmail.com within 7 days of receiving your order, providing your order details along with clear photos of the damaged or incorrect product. Our team will review your request and confirm the replacement process.
3. Conditions for Replacement
   Replacement requests must be made within 7 days of delivery. The product must be unused and in its original packaging. We do not offer replacements for issues related to personal preference, incorrect orders made by the customer, or minor color variations.
4. Shipping Costs for Replacement
   If your replacement request is approved, we will cover the shipping costs for sending you the correct product. You may be required to return the damaged or incorrect product before the replacement is processed.
5. Contact Us
   For any questions or concerns about our Refund Policy, please contact us at:
   Email: cochincreativecollectiveshop@gmail.com
   Address: MIG 406, 9th Cross Rd, 3rd street, MIG Housing Society, Panampilly Nagar, Ernakulam, Kerala